Payment Policy

At Aussiwear, we strive to provide a seamless and secure shopping experience for all our customers. Below is an outline of our payment policies to help you understand the various payment options available and the process for completing your orders.

Accepted Payment Methods

We accept the following payment methods on our website:

  • Visa
  • Mastercard
  • American Express
  • JCB
  • Diners Club
  • Maestro

You can securely pay for your order using any of the above payment methods.

Payment Process

  • Once you have selected your items and are ready to checkout, you will be prompted to enter your payment details.
  • Your payment will be securely processed through our trusted third-party payment gateway. We do not store your credit card details on our website, ensuring your information remains private and secure.
  • After your payment is successfully processed, you will receive an order confirmation email with the details of your purchase.

Order Cut-Off Time

  • Orders placed before 6:00 PM (AEST) will be processed on the same business day. Orders placed after 6:00 PM will be processed on the next business day.
  • Please ensure that your payment is processed successfully before the cut-off time to avoid delays in processing and shipping your order.

Currency

  • All transactions on our website are processed in AUD (Australian Dollar). The total amount payable for your order will be displayed in AUD at checkout.

Security

  • We use secure encryption methods to protect your payment information during transmission. Our payment gateway is PCI-DSS compliant, meaning your payment details are handled securely.
  • We take privacy and security seriously, and we follow industry best practices to safeguard your information.

Order Confirmation & Invoice

  • After completing your purchase, you will receive an order confirmation email, which will include the details of your order, including the products you purchased, the total amount charged, and any applicable taxes.
  • You will also receive a shipping confirmation email once your order has been dispatched.

Payment Issues

  • If you encounter any issues with your payment or are unable to complete the checkout process, please contact our customer support team at support@aussiwear.com or call +61 489 997 681. We will be happy to assist you in resolving any payment-related concerns.

Fraud Prevention

  • We reserve the right to verify any order for potential fraud. If we suspect fraudulent activity, we may contact you for further verification or cancel your order.
  • If your payment method is declined or there is any suspicion of fraud, we may cancel the transaction and notify you accordingly.

Refunds

  • Refunds will be issued to the original payment method used for the purchase. Please refer to our Return & Refund Policy for more details on how refunds are processed.
  • Refunds will only be processed once we have received and inspected the returned items.

Contact Us

If you have any questions or concerns regarding our payment policy or need assistance with your order, please don’t hesitate to contact us:

Email: support@aussiwear.com
Phone: +61 489 997 681
Business Hours: Monday - Friday, 09:00 AM - 06:00 PM (AEST)
Address: 341 Elizabeth St, Melbourne VIC 3000, Australia